4. Terms for Freelancers & Individual Service Providers

4.1 Independent Contractor Status

Service Providers are independent contractors and not employees, agents, or partners of NeatyLoft. Providers control how Services are performed.

4.2 Provider Responsibilities

Service Providers agree to:

Perform Services professionally
Maintain licenses where required
Pass background checks where required
Maintain insurance
Provide accurate availability
Communicate via the Platform

4.3 Performance Standards

Failure to meet quality, reliability, or professionalism standards may result in:

Warnings
Listing restrictions
Payment holds
Suspension or removal

5. Terms for Service Provider Companies

Companies must:

Ensure worker qualification and authorization
Maintain insurance and licensing
Accept responsibility for personnel conduct

NeatyLoft may request proof of compliance.

6. Service Provider Payments & Payout Schedule

Service Providers must connect a valid payout method supported by NeatyLoft's payment processor (including Stripe-compatible bank or payout accounts).

NeatyLoft operates a weekly payout schedule:

Approved earnings are issued every Friday.
Services completed Friday–Wednesday are included in that week's Friday payout.
Services completed on Thursday are included in the following week's payout.

A standard holding period of up to three (3) days applies for payment settlement, dispute review, and adjustments.

NeatyLoft may withhold or delay payouts for disputes, investigations, fraud prevention, or policy violations. Providers agree to this schedule and holding period.

7. Platform Fees

NeatyLoft may charge platform service fees to Customers and/or Service Providers for use of the Platform. Fees may include:

Booking or marketplace fees
Processing fees
Insurance or protection fees
Service or convenience fees

Fees are disclosed within the Platform and may change over time.

8. Provider Earnings, Deductions & Insurance Fees

NeatyLoft may deduct from provider earnings:

Platform fees
Insurance or protection fees
Refund adjustments
Customer credits
Chargebacks
Cancellation adjustments
Provider penalties
Payment processor reversals

Providers authorize NeatyLoft to make such deductions from payouts. Insurance or protection program participation fees, if applicable, may be deducted from earnings.

9. Provider Penalties

NeatyLoft may apply penalties to Service Providers for:

Missed bookings
Late arrival
No-show
Poor service quality
Policy violations
Unsafe conduct
Off-platform solicitation

Penalties may include:

Fee deductions
Listing restrictions
Suspension
Removal

10. Insurance & Liability

10.1 Service Provider Insurance

Service Providers must maintain applicable insurance including:

General liability
Workers' compensation where required

Proof may be requested.

10.2 NeatyLoft Insurance Position

Unless explicitly stated in writi

Terms & Conditions